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Terms & Conditions

Terms & Conditions

Ticket Terms & Conditions

Blue Planet Aquarium Tickets available include Standard, Junior (up to 12 years), Concession (Senior Citizens over 65, Students and Visitors with special needs), Family Ticket (2 Standard + 2 Junior) and Groovy Grandparent Ticket (2 Senior Citizens over 65 & 2 Junior)

Blue Planet Aquarium reserves the right to alter any offers and promotions without notice.

No promotions and special offers are valid at the attraction on Bank Holidays.

Infant Junior’s under 90cm height are admitted free to Blue Planet Aquarium and therefore do not require an entry ticket.

Junior’s (aged 12 years and under) must be accompanied at all times by a responsible standard or concession visitor aged 18 years or over.

Blue Planet Aquarium Tickets are non-refundable and non-transferable and accordingly may not be sold or passed to any third party.

Blue Planet Aquarium Tickets are valid for one single visit on the day they have been purchased. E-tickets are valid for 6 months from the date of purchase for a one day visit .

Blue Planet Aquarium reserves the right to alter admission prices and opening times without notice.

Proof of entitlement for certain Ticket types may be required for entry (for example with a Concession Ticket for a Student a valid NUS Card should be produced. No other student card will be accepted.)

Visitors should be aware that there may be school groups in the attraction during a visit.

Some optional attractions at Blue Planet Aquarium are not included in the cost of an Entry Ticket and require an additional charge. Additionally some attractions have a height restriction or health and safety restriction.

[label class=”notice”]Note:[/label] Should you wish to leave and then re-enter Blue Planet Aquarium on the day of your visit a hand stamp (available at Reception) is required for re-entry.

Visitors are reminded that for operational, technical, safety or any other reason any advertised exhibit, attraction or any of the facilities on site may be closed, removed, altered or otherwise unavailable at any time. Blue Planet Aquarium reserves the right to alter or cancel any show time of feeding time or any other presentation without notice.

Blue Planet Aquarium reserves the right to refuse admission, or to remove any visitor whose behaviour is deemed inappropriate by Blue Planet Aquarium staff. No refund will be given.

When attraction capacity is reached on busier days Blue Planet Aquarium reserves the right to control any queue or the flow of visitors into the attraction. Visitors are advised that in these circumstances this can result in delays at entry.

Dive Terms & Conditions

Blue Planet Aquarium reserves the right to cancel, alter or amend any of the times and dates without notice if operational or other circumstances require us to do so.

If Blue Planet Aquarium cancels, postpones or alters any of the dive events at any given time the participant accepts that Blue Planet Aquarium is not responsible or liable for any external costs. Examples would include travel costs, hotel costs. NB. This list is not exhaustive.

Blue Planet Aquarium will only issue Dive Vouchers upon receipt of full payment.

If this is a surprise gift please be aware that if the diver answers “yes” to one or more of the questions on the PADI medical form, their dive will be postponed until a later date when they can present a valid Doctor’s certificate.

If the diver fails to appear for the dive without prior written notification the dive and all payments will be forfeit. Methods of contact can be made through e-mail, fax or post (see below for details). Telephone cancellations will not be accepted.

If you are unable to participate on the given day, we will be happy to reschedule your dive provided no less than 14 days’ notice is given. This 14 day notice will be strictly adhered to. If the diver gives less than 14 days’ notice then additional booking charges will be incurred, currently £25.

It is mandatory to complete a PADI medical disclaimer prior to the dive. This is a basic health questionnaire. If the diver answers “yes” to any of the questions on the form please contact us, as the diver will require an additional form to be signed by their GP prior to commencing the dive. If your GP does not authorise the dive, we do give refunds based upon medical grounds, but please be aware that there is a £25 administration fee deducted from the overall price of the dive refunded in this case. Please note – Doctors may charge additional fees.

Blue Planet Aquarium Dive Instructors reserve the right to refuse medical notes if they feel that the diver is unsuitable to participate and could possibly jeopardise the Health and Safety of themselves and other participants.

Spectators and (if required) kit hire, must be booked and paid for at least seven days prior to the event. Payment can be made with VISA or MasterCard.

All divers must present their letter of confirmation from our Booking Office upon arrival.

Qualified divers must bring all SCUBA certifications, current and up to date log books or proof of dives within the last six months etc. Failure to do so will result in the cancellation of your dive and no refunds will be given.

Any damages to hired equipment must be paid for in full.

Qualified divers must have a minimum of one logged dive within the six months prior to the event.

Qualified divers under the age of 18 must have a parent or legal guardian present on the day of the event.

Qualified divers under the age of 16 must have a parent or legal guardian with the same, equivalent or higher qualification who will be diving with them (written permission must be provided from parent). There is a minimum height for this dive at 125cm (4ft 2in) tall.

Non qualified divers or divers wishing to take part in the Shark Encounter SCUBA experience must be at least 16 years of age and in reasonable health.

All dive experiences are non-refundable, unless the diver is medically unfit to participate. In this case we will send you a medical exemption form to be signed off by a General Practitioner. Upon receipt of medical exemption Blue Planet Aquarium will issue a refund in the form of a cheque (all refunds are minus administration fees).

Dive Vouchers may be transferred to another person.

If the voucher is received as a surprise gift and there are exceptional reasons (other than medical) that the recipient can not participate we may consider a refund, on the proviso that Blue Planet Aquarium is given immediate notice.

Gift Voucher for both Shark Encounter, Junior Shark Encounter and Shark Dives are valid for 6 months. Any extension of the validity period is at the discretion of Blue Planet Aquarium. Note additional charges will be incurred.

Once the pool training and/or briefings have begun, no refunds will be given unless operational issues force Blue Planet Aquarium staff to cancel the dive

‘Promotional 2018 – 2019’ Dive Terms & Conditions

The ‘Promotional 2018-2019′ refers specifically to Dive Experiences (Shark Encounter, Junior Shark Encounter, Qualified Shark Dive and Shark Awareness Course) sold at a special promotional rate, at selected periods on our website.

Please be aware that Blue Planet Aquarium Dive Experiences purchased as part of this special offer at a special price are also subject to the additional following terms and conditions –

The validity period of Dives offered during these promotions cannot be extended unless for medical reasons.  In this case we will send you a medical exemption form to be signed off by a General Practitioner.

Only upon receipt of the medical exemption form will the Promotional Dive Voucher be extended.

Note – An administration fee will be incurred.


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