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Visitor Health and Safety

Visitor Health and Safety

Visitor Safety Amid Coronavirus

The Blue Planet Aquarium team have been working tirelessly behind the scenes to re-open our doors under new strict COVID-19 health and safety procedures.

Your safety is our number one priority, and we are meticulously reviewing your journey around the aquarium to minimise risk without compromising our unique underwater experience.

While we have worked hard to put these safety measures in place, we all need one another to adhere to our guidelines. If you’re planning to visit Blue Planet Aquarium please take a moment to read through our visitor charter below.

Please click here to read the Blue Planet Aquarium Visitor Charter

Visitor FAQ

IS BLUE PLANET AQUARIUM OPEN?
We are opening our doors to the public from the 4th July.

WHAT MEASURES CAN I EXPECT WHEN ARRIVING AT BLUE PLANET AQUARIUM?
If you are driving to see us you will not need to collect a ticket when entering our parking area to prevent unnecessary contact. When arriving to our doors please follow our floor markings to improve social distancing. We have also limited visitors into the aquarium at this time, so unfortunately there may be a short wait before entering. Please bear with us at this time. When stepping into Blue Planet we have available a sanitiser station which we ask all visitors to use. You will be greeted by our friendly staff from behind a safety screen for our and your safety.

AM I ABLE TO PURCHASE AN ENTRANCE AT THE GATE?
Yes you will be able to purchase you ticket at the gate on the day of the visit. Blue Planet Aquarium recommends that you book your tickets online to minimise contact and facilitate admissions to see our underwater world.

HAVE I GOT TO SPECIFIC TIME AND DATE TO VISIT BLUE PLANET AQUARIUM?
All ticket is valid for a 6 month period. We will be operating our admissions as any large retailer. We will be admitting visitor into the aquarium every minute and a half. We will update on social media on excessive que times. We also recommend Googles “Your visit today” which monitors if we are busier than normal.

CAN I STILL USE CASH AT THE AQUARIUM?
We encourage you to use cashless and contactless payments as much as possible when at the aquarium; however we will still accept cash payment. All till points accept card payments and contactless payments, which can now be made for transactions up to £45.

DO I NEED TO PRINT MY TICKET?
No you do not need to print your ticket. We have new smart phone scanners available to minimise contact.

HOW WILL YOU ENSURE THAT WE CAN VISIT THE AQUARIUM SAFELY?
We have taken steps to ensure the health, safety and well being of our guests, staff and animals is our number one priority. For this reason, we have created a one directional journey through the aquarium. Our staff will also remind guests to maintain a respectful distance when necessary.

We will be limiting the number of visitors and members in the aquarium at one time, so you may encounter a short wait before entering, but please bear with us.

There will be a hand sanitising station upon arrival, and customers will be encouraged to use this before entering. There will also be others located around the aquarium, as well as hand washing facilities in our bathrooms.

There will be friendly reminders throughout the aquarium regarding hygiene, social distancing and safety measures, including directional floor stickers.

IS YOUR OUTDOOR PLAY AREA OPEN?
Yes it is and is disinfected on a regular basis to provide a safe environment. There is a limited capacity for this area and we ask a maximum of 1 adult from every household to be in our climbing frame.

IS EVERYTHING OPEN?
All the aquarium is open to the public with the exception of the top floor of the aqua-theatre and the balcony over Northern Streams. Theses areas have been limited to improve social distancing.

I HAVE AN ADMISSION TICKET WHICH EXPIRED WHILST YOU WERE CLOSED. WHAT DO I DO?
When we closed the aquarium on the 23 March we automatically extended any tickets that do expire in this time for a further 6 months. As usual, you will need to bring a copy of your e-ticket with you on the day of your visit, either printed out or you are more than welcome to show this on your phone.

WHERE DO I FIND HAND-WASHING FACILITIES?
All of our toilet facilities have hand-washing facilities, and there is a hand sanitising station in our admissions area. Our washrooms will be cleaned thoroughly throughout the day.

WILL WE HAVE TO WEAR MASKS TO VISIT THE AQUARIUM?
In line with government guidance face coverings should be worn in indoor settings except in areas designated for eating and drinking . Children under aged 11 are not required to wear face coverings. Additionally other exemptions apply. We will not refuse entry to those not wearing a face covering, nor will we question anyone as to their reason for not wearing a face covering. We will make the assumption that a visitor has a valid reason for not wearing a face covering. Wearing of face coverings is not a replacement for social distancing and regular hand hygiene.

CAN I BRING A GROUP TO THE AQUARIUM?
We’ll be restricting the numbers of visitors entering to a maximum group size of 6 guests at a time so that we can safely facilitate social distancing measures, adhering to the latest government guidance. We also ask that household groups stick together during their visit and follow the social distance guidelines which are reiterated around the aquarium. If you’re a group organiser and would like to receive details of when you can visit, please email [email protected]

WILL I BE ABLE TO MEET FAMILY AND FRIENDS AT THE AQUARIUM?
For your own safety and that of others, please only visit with members of your household. If you do meet friends or family at the aquarium please maintain clear social distance at all times and follow the latest government guidelines.

WILL THERE STILL BE TALKS AND SHOWS AROUND THE AQUARIUM?
Due to social distancing requirements we cannot currently provide talks which encourage gatherings of visitors in one area. There will be staff members around the aquarium, who will be more than happy to answers any questions which you do have, we just ask that you follow social distancing measures at all times.

WILL THE TUNNEL WALKWAY BE ON?
Yes the tunnel walkway will be on.

WHAT IF I HAD A SCHOOL VISIT / EXPERIENCE / BIRTHDAY PARTY PLANNED FOR WHILST YOU WERE CLOSED?
If you have a booking for the dates we were closed, please email our team at [email protected] and we can arrange a new date for you.

WILL THE NAUTILUS KITCHEN BE OPEN?
Yes, Our restaurant will be open but with a limited menu. Social distancing will also be put in place in the seating area.

SHARK ENCOUNTERS

I HAVE A SHARK ENCOUNTER VOUCHER WHICH HAS EXPIRED?
We will honour all dive vouchers that expire during this current period and will extend any that are due to expire to enable all participants partake in the encounter by extending all experiences by 6 months from expiry date.
As per our terms and conditions dives are non refundable unless a medical form is provided and signed by a GP.

WHEN CAN I REBOOK MY SHARK ENCOUNTER?
Plans have been carefully drawn for our safe re-opening of Junior Shark Encounter and Adult Shark Encounters from the 4th July. We will operate under new strict COVID-19 health and safety procedures to safeguard both staff and visitors.

We have now opened bookings for the month of July and August on Saturdays and Sundays for our Junior Shark Encounter (8:30am) & Shark Encounter Experience (2pm). If you would like us to book your dive, please let us know as soon as possible ideally via email ([email protected])

In order to book your dive we will need to know the following:

Preferred date(s):
Age of diver if booking junior encounter:
Name of diver:
Email address:
Contact telephone number:
Certificate number:
Shoe size:
T-shirt size:

For any further questions please do not hesitate to contact us at [email protected]

We can’t wait to ‘sea’ you!