GUEST EXPERIENCES TEAM MEMBER
Blue Planet Aquarium takes each and every one of its guests on a fascinating tour of marine life. Seeing the magic of the deep up close with breath taking displays among our exotic species, tropical fish and sharks, Blue Planet Aquarium takes real pride in educating the next generation in a fun and inspiring way.
We understand that providing guests with an engaging service in unique surroundings requires a team of talented and dedicated people who are committed to producing exceptional results everyday. Working with moral integrity in a supportive and creative environment, where individual thought and opinion are respected and encouraged, we have great expectations of our team members – and understand that you expect the same commitment from us.
You are the type of individual who never settles for the status quo, but continually searches for innovative ways to improve the guest experience. You take the same pride in welcoming and engaging with our guests as you would someone in your own home.
SCOPE AND PURPOSE
Working to the core values and operational standards of Blue Planet Aquarium, the role of Guest Experiences Team Member creates memorable guest experiences by anticipating customer needs, being engaging, attentive, knowledgeable and delighting at all times through interactive talks, tours, demonstrations, photo opportunities and education sessions.
CORE COMPETENCIES, CHARACTERISTICS AND QUALIFICATIONS
- Experience in performing arts/and or presenting to a large crowd
- Proven warm and sincere verbal communication skills
- Team player and proactively looks for ways to enhance the level of service provided to the guests
- Creative and innovative approach
- Ability to take ownership of duties and show initiative
- Ability to respond to questions from guests offering appropriate options or resolutions
- Detail oriented, strong organisational skills with the ability to handle different priorities across multiple areas
Remuneration complies with the National Minimum Wage. Although this is a zero hour’s contract, you can expect to work regular hours during our peak times – school holidays, weekends and bank holidays.
If interested, please send your CV and covering letter to: Janeen Yates, Aspro UK Group HR Manager, c/o Blue Planet Aquarium, Cheshire Oaks, Cheshire, CH65 9LF. Or email [email protected]
Your covering letter WILL be used as a sifting mechanism so make sure it stands out from the crowd!
Closing Date: Sunday, 11th December 2016
Blue Planet Aquarium is an Equal Opportunities Employer: www.blueplanetaquarium.com
We do recognize the time and effort it takes to apply for a position, but as an employer of choice we receive a high volume of applications and in the interests of economy, Aspro UK does not notify candidates who have been unsuccessful in their application; consequently if you have not heard from us within 4 weeks of the closing date, please assume that you have not been successful on this occasion.
Work Location: Blue Planet Aquarium, Cheshire Oaks, Ellesmere Port, Cheshire CH65 9LF