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FAQs

FAQs

What are your opening hours?
We are open every day except Christmas day.

Our winter opening hours are 10am-5pm daily.

Note: On Christmas Eve we are open 10am to 4pm.

How long does it take to go around the aquarium?
Anywhere between 2-3 hours depending on your interest. We have shows and feeds throughout the day and also a restaurant and play area.

What do animals do you have?
We have Europe’s largest collection of Sharks, along with many other species of fish from around the world. We also have reptiles, lizards, snakes, caiman, frogs, a rock pool area as well as a section on venomous animals as well as an spacious outdoor otter enclosure.

What are the cheapest deals?
You can receive discounts (note: £1.50 booking fee per transaction) when you book online. To qualify for this discount tickets must be bought online at least one hour in advance of a visit.

How much is it to get in?
On the door prices are £17 for standard, £12.25 for juniors over 90cm and up to 12 years old and £15 for concessions. Infant juniors under 90cm in height are admitted for free.

Do carers get in for free?
Yes, carers are admitted for free on a 1:1 basis as long as they can provide proof of carer status.

Do you have to pay for under 3’s?
Infant junior’s under 90cm in height are admitted into Blue Planet Aquarium free. Please note: Age is not used as the criteria for Infant complimentary admission.

Do you have a restaurant?
Yes we have a large on-site restaurant area with seating that provides hot and cold food. There are also facilities for heating baby food and milk.

Can we eat our own food in the aquarium?
Yes, we only ask that you do not eat your own food in the restaurant. We have an outdoor picnic area you can eat at or there are various seating areas around Blue Planet Aquarium away from the restaurant.

What should I do if I can’t print my e-ticket?
Don’t worry if you don’t have access to a printer, simply write down your confirmation number and bring this along with you or present the confirmation email on your smartphone.

I’m trying to book online and am unsure if the transaction has worked.
If your transaction has been successful you will be sent a confirmation email. Simply print this out or write down the reference number and bring this along with you or present the confirmation email on your smartphone. If you have not received a confirmation email it is unlikely your transaction has been successful.

Do I need to pay for car parking at the aquarium?
Yes, please be aware that a charge of £2.50 applies to Blue Planet Aquarium visitors, regardless of length of stay. Your car park tickets also allows you a complimentary drink in our restaurant with any purchase.

The below charges apply to those wishing to use the car park without visiting the attraction:

Length of StayCharge
Up to 2 Hours£2.50
2-4 Hours£3.50
4-8 Hours£5.00
+8 Hours£10.00